Frequently Asked Questions

Our full-service hand-loading option: We haul away items that you no longer need, like renovation materials, construction debris, old sofas, mattresses, etc. We haul these items away no matter where they are located in or around your property. We do all the loading, hauling, and disposal. All you have to do is point and we take care of all loading and clean-up.

We can take away anything non-hazardous that two people can lift.

What we DO take:

• Wood - fencing, decking, firewood, old lumber
• Construction materials - debris, drywall, tiling, wallboard, Gyproc, Sheetrock
• Garden refuse - branches, tree and hedge clippings, sod, dirt
• Furniture - couches/sofas, desks, file cabinets, tables, dressers, sofa beds, mattresses
• Appliances - fridges, freezers, stoves, dish washers, washers and dryers
• Basements, garages, shed and attic junk - boxes, books, old tools, tires
• Electronics - computers, monitors, copy machines, printers
• Garbage - cardboard, rubbish, paper
• Concrete - from broken pathways or flooring
• Roofing items - cedar and asphalt shingles
• Renovation refuse - Walls, doors, windows, plywood, drywall, floor boards, plasterboard and frames, etc.

What we DO NOT take:

• Paint
• Oils
• Chemicals, solvents
• Asbestos
• Oil drums (unless they are empty and the top and bottom are cut out)
• Oil tanks
• Gas tanks
• Toxins
• Explosives

You pay based on your needs; how much is loaded determines how much you pay. You won't be hit with extra costs later. All applicable fees are included in the quoted price. No surprises!

There's no guess work involved because with our hand loading service we provide free, in-person estimates

Simply dial 310-3867 or book online and describe your disposal needs. We will give you an idea of how our prices work and then come by and give you an accurate quote on-site. We schedule our jobs so we can take the junk away on the spot, since most people are happy with our estimates and even happier with our service.

No. However, we prefer that you are on-site when our trucks arrive. We call 20 to 30 minutes before arrival to let you know we are on the way. If you are can't be there, we can arrange to have the 310-DUMP crew review pricing over the phone to confirm acceptance and process payment in advance via credit card. We can do this as long as we have a contact number and your items to be removed are outside.

Our truck fits 18 cubic yards of volume.(480 cubic feet), about the equivalent of 7-8 ordinary level pick-up trucks. The steel box on the back of our full-service hand-loading truck is 12 feet long, 8 feet, wide and 5 feet high. Beacuse this is one of the larger trucks available in the junk removal industry, you get the most savings per cubic foot.

3 feet high by 3 feet wide by 3 feet deep.

No, Our full-service hand-loading option it is exactly that. Full service. All you have to do is point to the items you would like removed. We load, you relax. We even sweep up before leaving.

We are open on weekends and can provide evening appointments. Contact us and we'll be happy to discuss your options. Special arrangements can be made if required.

No, we do not. We are dedicated to junk removal.

We accept Visa, Mastercard, American Express, cash and personal or company cheques. For the safety of our drivers, we prefer that you do not pay cash.

Our 15 years of success in the business speaks for itself. Our employees are properly insured for your protection.

You pay based on your needs. How much is loaded determines how much you pay. You won't be hit with extra costs later. All applicable fees are included in the quoted price. No surprises!

There's no guess work because we provide free, in-person estimate for our hand-loading service.

Our dumpster rentals let you select from a variety of new and easy-to-use containers. You will be charged only according to what you put in the container. You can count on our prompt, professional, and timely service. You can feel good about supporting a company that cares about the community and takes great pride in being socially responsible.

We know you are not an expert in waste management. You've just got junk that you want out. Simple as that. It shouldn't be your burden to determine the service that best suits you or the dumpster size that will work best for your situation. Take a load off and call our friendly professionals or request an estimate online.

Yes. Our company, trucks, and employees are fully licensed and insured. Every franchise partner is registered and retains the necessary permits. Yes, we are fully covered with workers compensation, general liability and auto insurance.

Pricing is based on volume and nature of the material. We cannot give you an exact price until we see how much space the items will fill up in our trucks. Over the phone we can schedule an appointment with you and review our pricing structure. The 310-DUMP crew provides the upfront final no-obligation pricing upon arrival. Factors such as where the material is located, the type of material, and how much you have all come into play. Prior to any work being completed, we will come out and give you the price for your approval. When you are satisfied with the price, the crew will load the materials on the spot and haul them away for you.

Contact us as soon possible, as time slots fill up quickly. When you call, we will let you know availability in your area. At 310-DUMP we pride ourselves on helping you and taking care of emergency or time-sensitive situations, so either same day or next day service.

We do offer scheduled appointments. However, since we do not know the exact size of every job before we arrive on-site, we book our arrival in a four-hour window of time. This allows truck crews to deal with unforeseen circumstances, such as traffic or other customer jobs that are larger than expected. We can give you a call 30-45 minutes before we arrive to let you know we are on our way.

Contact us and we'll be happy to discuss your options. Special arrangements can be made if required.

It depends on what you have. We will take some items to the recycling station and the rest to the dump. We are committed to the environment. We do our best to recycle as much junk as we can. We try and recycle up to 60% of the items we remove, including paper, wood, metal, concrete, plastic, and computer equipment.

Drivers and trucks are not licensed to carry hazardous materials. Call your local recycling depot, fire hall, or waste management hotline for further assistance.

We are not licensed to carry items for the purpose of moving them. We can only take away items you no longer need. However, we have partnered with several professional moving companies and can provide you with their contact information. We can also provide you with labour within the property if it is combined with our junk removal services. Please call us to discuss your specific request.

Truck crews do all the loading, cleaning up, and taking items to the local dump for recycling. We are charged at the dump just as you would be. Our 310-DUMP crew helps you get rid of unwanted items by removing them from wherever they are located, and taking them to be properly recycled or disposed of the same day. We save you the time, money, and aggravation that is associated with any alternative. Our pricing includes all labour, trucking, disposal fees, fuel, travel time, etc.

Two strong and efficient people, plus several shovels, brooms, rakes, and sometimes a dolly or a wheelbarrow and other supplies as requested. We do not carry ladders or other machinery.

Our crew handles all the labour and clean-up, removing the items from wherever they are located. We charge based on how much space the items take up in our 18 cubic yard dump truck. Dumpsters sit on your property for extended periods of time, and you must do all the loading yourself. With the full service junk removal, two people come and do all the labour and clean-up and come in and out quickly.

Yes. Our brand has evolved into 310-DUMP; however, we still love to employ students when we can. As well, we still have great people providing outstanding customer service.

Prices for dumpster rental, disposal rates, and time included vary by region. Please contact us at 310-3867 or book online to get information on pricing.

Delivery time varies from possible same-day deliveries to 1 or 2 days' notice. It is best to plan for your disposal dumpster a few days in advance so we can best meet your timing requirements.

Give us a call and let us tailor a package to your individual requirements. We always provide a free no-obligation price before any work is started.

Once you contact us, it will be our pleasure to replace your full dumpster.

Deliveries are generally made between 7a.m. and 5p.m. However, if you have special circumstances, please let us know and we will try to accommodate you.

Unfortunately, we can not guarantee a specific time. Traffic and weather conditions play a role in pick-up time. Pick-ups are generally made between 7a.m. and 5p.m. Please let us know if you have special requirements and we will try and accommodate you.

* Please ensure the dumpster is not blocked on the scheduled pick-up date.

Clean fill are materials you might find in your back yard, like soil, sod, dirt, concrete, and asphalt. We have specific dumpsters for heavier materials like these. Due to weight restrictions, we can only supply a 10 cubic yard dumpster.

We cannot dispose of refrigerators, air conditioners, and freezers due to the refrigerants such as freon. Items such as tires, batteries, chemicals, propane cylinders, railroad ties, and any other hazardous waste cannot be placed in disposal dumpsters.

*Note - It is illegal to place any form of hazardous waste in a disposal dumpster. Please inquire at the time of booking if you have questions about the material you want removed.

You may require a permit. Please ask us about your local regulations.

Yes. With a signed waiver, we can place the dumpster anywhere on your property.

The preferred method of payment is by major credit card at the time of booking.

You can; however, we will need a cash deposit. Once the dumpster is picked up and dumped, we will reconcile and determine the total bill. If the total cost of the dumpster use and disposal fees are less than the deposit, a refund will be issued within 30 days of the pick-up.

Container dimensions are as follows:

• 10-yard dumpster: 4 ft high x 8 ft wide x 10 ft long
• 15-yard dumpster: 4 ft high x 8 ft wide x 14 ft long
• 30-yard dumpster: 6 ft high x 8 ft wide x 21 ft long
• 40-yard dumpster: 8 ft high x 8 ft wide x 21 ft long

If you need help deciding which dumpster will work for you, please click for dumpster sizing or connect with our call centre.

Yes, there are restrictions on certain items. For starters, only solid waste items are permitted in containers, No liquids are allowed. Other materials that are not permitted are: radioactive, volatile, highly flammable, explosive, biomedical, infectious, and toxic or hazardous in nature. Examples include chemical products, oil filters, propane tanks, antifreeze, and paint (except for completely dried latex paint cans).

Unfortunately, in this scenario, we will have to bill you an additional $150. To avoid incurring extra costs, please notify us of changes to your order at least one business day in advance.

All changes to your order must occur at least 1 business day in advance to allow for processing, as terms and conditions apply. There is an additional charge for keeping the container longer than designated in your order.

No, it is not necessary to have someone on-site for the delivery or removal of dumpsters. The driver will use his best judgment to place the container in the safest most accessible area. However, if you do not have a person on-site and you are not happy with the location of the dumpster, you will be responsible for all charges associated with its relocation. For dumpster removal, you must agree to provide unobstructed access to the dumpster on pick-up day. If the equipment is inaccessible, you will be responsible for additional pick-up charges, as terms and conditions apply.

Our heavy-duty containers can legally transport up to 9 tons of material. Our light-weight containers can legally carry 3 tons of material.

Yes. Additional charges apply when tonnage exceeds that quoted in your order.

We highly recommend that you protect any surface where the roll-off is going to be placed with a 4' x 8' sheet of plywood. 310-DUMP is free and clear of any and all liability associated with damage to property due to dumpster placement.

Please check with us regarding your local municipality bylaws. Permits may be required.

310-DUMP accepts the following credit cards: VISA, American Express, Mastercard, cheques, cash.

The price includes a one-time delivery and pick-up for a selected container size, along with tonnage quoted in your order. Additional taxes, excess rental days, and disposal fees may apply.

The rental is for the number of days quoted in your order. An additional charge will apply per day thereafter.

Yes. We have no way of knowing when you are finished loading the dumpster; therefore, you must let us know when you want the dumpster removed.

We need the length of the truck plus the length of the dumpster in order to drop off the container (roughly 60-70 feet) and a minimum of 10 feet wide clearance in case of tree branches, overhanging wires,air conditioning units, bay windows, or overhanging roof edges.

Preferably, yes. We require a deposit on delivery. If you are present on delivery, you can give instructions to the truck operator about where you want the dumpster. However, different arrangements can be made for deposit and drop-off instructions.

• 10 yard dumpster: 4 ft high x 8 ft wide x 10 ft long
• 15 yard dumpster: 4 ft high x 8 ft wide x 14 ft long
• 30 yard dumpster: 6 ft high x 8 ft wide x 21 ft long
• 40 yard dumpster: 8 ft high x 8 ft wide x 21 ft long

If you need help deciding which dumpster size will work for you, please click for dumpster sizing, or connect with our call centre.

Our skilled drivers will help you find a safe and convenient dumpster location.

The price includes a one-time delivery and pick-up for a selected container size, along with tonnage quoted in your order. Additional taxes, excess rental days, and disposal fees may apply.